Monday Morning Crisis Quarterback

There are two things I often say about school shootings.  The first is that, if someone enters a school hell bent on killing the first person they see, then the first person they see is going to die.  The second I sometimes say to teachers when we talk about lockdowns -- most people who come into the school mad are not going hunting for you.  They're going hunting for me.

Today, a 17-year-old student at Millard South High School in Omaha, Nebraska, bore this out.  At about 12:40, he shot both the Principal and the Assistant Principal.  He then drove off in his car and, sometime less than an hour later, killed himself.  Both administrators are in the hospital, one in critical and one in serious but stable condition.  The shooter was a recent transfer student to the school whose father is an Omaha police officer.  He apparently used his father's gun.

What are we to make of an incident like this?  People's reactions are pretty predictable.  Here are a few that might seem familiar: There needs to be stricter gun control. Kids see too much violence on TV. Our schools aren't safe. It's poor parenting. There must have been signs. Kids today have no respect for adults. He shouldn't have been able to get anywhere near those administrators with a gun. We need metal detectors in schools. These statements all fit rather nicely into two basic categories:

Category #1:  This must be preventable and someone is to blame that it wasn't prevented.
While it is of course possible that this was preventable and that someone messed up, it is also entirely possible that everyone was as prepared and aware as they possibly could have been, and the signs just weren't there and all the procedures in the world wouldn't have stopped it.  You can install metal detectors, but that won't stop shootings in the parking lot or the foyer.  Criminals will find ways to get guns.  Good parents have messed up kids.

We want to blame somebody because the alternative is awful.  We can't really wrap our minds around the idea that something this scary could happen even when everything is done right, because that means that none of us is safe.  Which brings us to our next category:

Category #2:  I'm scared for my children's safety.
This is an interesting one, because, in fact, no children other than the shooter himself were injured in this shooting.  However, it's not much of a stretch to imagine why a parent would feel their child was in danger if someone is shooting people in the school office. 

Most parents have a pretty skewed understanding of how dangerous schools are.  School shootings, when they happen, are all over the news.  This makes them seem much worse and more common than they truly are.  The reality is that kids are safer for the six or so hours they're in school than they are any other time of the day.

Good parents also view protecting their children as one of their primary responsibilities.  Even though schools are, on the whole, very safe, they are the one place that parents have little control.  When parents drop off their babies (and yes, even the high schoolers are their babies) at school, they are taking a leap of faith that the school will do for those children what the parents would do in an emergency.  When there is violence in schools, it preys on the fears and insecurities of parents not because schools are so dangerous, but because parents aren't there.  Parents overestimate the chances that they would be able to protect their children if they were present.  The fact is, they couldn't do a better job in most cases, and in a lot of cases they would be worse.

All of this wends us back to my second stock comment about school shootings -- the shooters aren't going for the teachers or kids, they're going for the administrators.  I haven't seen many statistics on that issue.  It's certainly true in some cases, as it was in Omaha today.  However, by no stretch of the imagination is school administration the profession where you are most likely to be assaulted on the job.  You might be surprised to know that it isn't law enforcement, either.  It's actually health care.  How many of us think, "I don't want to become a nurse, it's too dangerous?"  Yet another example of how bad we are at estimating our actual risks.

My heart goes out to the families and staff at Millard South.  School is closed tomorrow, and that makes the healing process harder in a lot of ways.  It's hard to open school in the middle of a police investigation, however, so one can hardly blame them.  Walking back through those doors is going to be really hard.  And a lot of school administrators in other schools are going to be a little more jumpy at work tomorrow.

A driver for Hartford Distributors, a beer distributor in Manchester, Connecticut, opened fire in the warehouse this morning around 7 AM.  He killed 8 people and wounded two others.  Police responded, and as they closed in on the gunman, he killed himself.  That much, everyone agrees on.  I think most if not all of us would also agree that, regardless of his motives, this kind of violence cannot be justified.

This story is not nearly as clean as that storyline would appear, however.  The driver had just been in a disciplinary hearing in which he was shown a video allegedly depicting him stealing from a company truck.  He was given the choice to resign or be fired, and he chose to resign.  He began shooting essentially as soon as the meeting was over.

As if that weren't complicating enough, the shooter was allegedly being harassed by coworkers because of his race.  He was one of two African-American employees, and his family says he showed them pictures of racial epithets and a stick figure being hung by a noose, taken in the company restroom.  He also reported being referred to by the "N word."  After he shot the other employees but before he killed himself, he reportedly called his mother and told her "I shot the five racists."  Then he shot himself.

This situation is messy on many levels, and messy situations have a lot of impact and need a careful response.  In this instance, I imagine the following groups need support:

• the survivors, who have experienced believing they were going to die
  
• the families of the dead, who have lost a loved one violently and suddenly
  
• the families of the survivors, who will have lasting fears for their loved ones' safety
  
• the family of the gunman, who must come to terms with what he did and grapple with the two disparate versions -- that he was being fired for misconduct and/or that he was the victim of racial harassment
  
• the administration of the company, who have lost employees "on their watch" and may feel guilt, either because they fired the gunman or because they didn't respond appropriately to harassment complaints
• the union, which would have represented him in the meeting this morning and which may have had harassment reported to them
• anyone who actually harassed the gunman, who may now feel responsible (or may now feel his actions prove them "right" in their racism)

That's a lot of groups, and what makes it even trickier is that they are all going to need intervention and support separately.  You can't very well put the families of the victims and the family of the gunman together in a room to talk about how they're feeling, at least not if you want it to be productive, let alone healing. 

Add to this the fact that there are likely to be one or more lawsuits flying in various directions, and everyone knows it.  This means that anyone who feels guilty -- whether it's their fault or not -- is going to be pretty uncomfortable talking about those feelings for fear that what they say winds up in court. 

I hope this workplace has access to a good crisis response team of some kind.  I hope that team has an excellent coordinator.  They're going to need to assign people carefully and make sure they have enough to cover all the bases, because no one in this situation is going to be able to support more than one group, and in some cases perhaps only one individual.  They sure have their work cut out for them.

Guadalupe Rosas, 59, was working at her register in an Apex, North Carolina Target store this morning when a man she had once been involved with walked in and shot and killed her.  When police arrived and confronted him, he shot and killed himself.  About 150 people were in the store at the time of the incident. The Target corporation issued a statement this evening and said that the store would be closed tomorrow "so that we can focus on taking care of our team." 

Certainly there is plenty of work for counselors to do in this incident.  Aside from the obvious fact that this is a violent death, it is the death of someone at work.  While Ms. Rosas may not have been a public safety professional in the line of duty, she was nonetheless part of a team that worked together, and she, unlike her colleagues, did not survive her shift.  This will make for a more complicated set of reactions in her coworkers, from wondering if "it could have been me" to anger that she put everyone at risk to guilt that they even entertained such a thought.

In addition, there are 150 people from all walks of life who were not sure they were going to survive their shopping trip this morning.  News reports include statements from people who hid in a storage room, a man who was shopping with his young son, people who were smashed up against the doors in the panic, and someone who reported seeing flipflops and sandals strewn in the parking lot where people had run out of their shoes.  Many people ran to a nearby Lowes store where staff tended to those injured in the evacuation and waited under lockdown for police to arrive.  Every one of those Target patrons, as well as those staff and customers at Lowes who helped, potentially will have intrusive sensory images from the incident, whether they find themselves picturing the sandals in the parking lot or the shooter pointing a gun at them.  Many of those people thought they were going to die, and that is a serious risk factor for post-traumatic stress disorder.

Then there are the police officers on the scene.  Everyone is different, of course, and undoubtedly at least some of them will have no regrets that the shooter killed himself.  He was, after all, a "bad guy."  Others, however, will be troubled by the visual image of actually seeing him do it, and by the knowledge that they were right there but powerless to stop him.

This is another one of those times when having multiple different trained crisis teams responding and supporting people could be very beneficial.  Ideally, Target has either its own team or an Employee Assistance Provider with trained CISM providers available.  The police department, we can hope, has its own team with trained cops and mental health professionals and maybe a chaplain.  If we're really lucky, there's also a community response team to support the customers and the folks from Lowes.  Of course, this not being an ideal world, it's entirely possible that Target is sending in a couple of company psychologists with no trauma training at all, the police department will tell its people to "buck up," and no one will do anything for the customers at all.  That happens all the time.  I just hope folks are a little more prepared to recover in Apex.